Requests
From the Requests tab, library users can view active and closed requests, create new requests, recreate previous requests, or renew and cancel requests (if enabled). See Patron Request Management for information on enabling the renew and cancel options. They can also view articles from Article Exchange, knowledge base, or Open Access links, as well as purchase requests.
The Requests tab will load 25 requests at a time. Use the Show more option at the end of the list of requests to view more if they are available.
Titolo
The Title column displays the title (or journal title and article title), author, and format of the item requested by the library user. If you update this information via Tipasa, the title information in My Account will also be updated.
WorldCat Discovery users:
- Se l'articolo richiesto ha un numero OCLC:
- Cover art will display. Clicking the cover art will take the user to the item details in WorldCat Discovery.
- Il titolo è collegato al record dell'articolo in WorldCat Discovery.
- Se l'articolo non ha un numero OCLC, viene visualizzata una copertina predefinita e non viene fornito alcun collegamento a WorldCat Discovery.
Submitted Date
The Requests screen is sorted by Submitted Date with the most recently submitted requests appearing first. The Request ID for the library user's request is listed in the Submitted Date column. Click the Request Details: [Request ID] to see the Request Details.
Request Details
The Request Details screen shows detailed information about the user's request. If you change any information in the user's request in the staff interface, it will be reflected in My Account.
Status
The Status column displays the status of the request. The statuses displayed to users are a simplified set and may have different names than those in librarian-facing administrative settings. For information on how statuses appear in Tipasa and My Account, see ILL statuses.
Note: While Tipasa completes the initial processing of a new ILL request, the status in My Account will show as Pending. Library users are encouraged to check back in My Account to ensure the request submits.
If the Display patron due date setting is enabled, the due date for the request will appear in this column after the item is received. Otherwise, the status of the request will be Received by Library.
Library users can also access Article Exchange, knowledge base, or open access links. To view a copy, users should click Click here to view item.
The user's preferred pickup location displays when an item is ready for pick up or In Transit. This is where they will pickup any physical copies they receive. Pickup locations can be added to any Article, Book, and Other Forms you configure. See Configure your patron request forms for details on how to configure the patron request forms.
Renew Request
If the renew option is enabled, and the request is a loan request, the renew button appears on loan requests if status of the request is Received by Library or Due. To renew a request, click Renew request.
- Una volta superata la data di scadenza, la richiesta apparirà come in ritardo nel Mio Account e l'opzione Rinnova richiesta non sarà più disponibile. Il personale potrà rinnovare i materiali per l'utente nell'interfaccia del personale.
- Per ulteriori informazioni sugli stati, vedere Stati ILL.
- Per informazioni sulla configurazione dell'opzione di rinnovo, vedere Gestione delle richieste dei clienti.
Request Again
Cancel Request
Create Request
Per creare una nuova richiesta, gli utenti della biblioteca devono cliccare su Crea richiesta. I moduli configurati in Configurazione del servizio nella schermata Moduli richiesta saranno accessibili agli utenti nella schermata Crea richiesta. Gli utenti possono utilizzare i moduli abilitati per inviare una richiesta. Il modulo di richiesta dell'articolo è il modulo predefinito. Gli utenti devono fare clic su Prenota o Altro per compilare un altro modulo di richiesta.
When an ILL request is submitted, the system performs many steps behind the scenes that can take several seconds to complete. For requests that take longer than 30 seconds to process, a message will display instructing the library user to check their Requests list before submitting the request again.
- Mentre Tipasa completa l'elaborazione iniziale di una nuova richiesta ILL, lo stato in Il mio account viene visualizzato come In sospeso. Gli utenti della biblioteca sono invitati a ricontrollare il proprio account per verificare che la richiesta sia stata inviata.
See Request Forms for information about setting up the Article, Book, and Other request workforms.
Nota: se la biblioteca ha impostato un limite per le richieste attive di un utente, apparirà un messaggio quando l'utente della biblioteca tenterà di inviare una richiesta dopo aver raggiunto il limite. L'utente della biblioteca non potrà creare o presentare nuove richieste una volta raggiunto il limite e dovrà attendere che una delle sue richieste attive sia stata completata o annullata per poterne presentare di nuove.
- See Patron Request Management for information on configuring patron request limits.
- If patron request limits are enabled, and a user has reached their limit, the user will receive a message indicating they have reached their limit. They will have to wait until one of their active requests has been completed or canceled in order to submit new requests.
- Requests that have been returned to the borrowing library by the library user are not counted against the active request limit. These include requests with a status of Complete, Returned, Returned Missing, or Shipped Missing.
Conformità al copyright per le biblioteche non statunitensi
Libraries in the Australia, Canada, New Zealand, Spain, and the United Kingdom can track patron acceptance of local copyright terms. Patron's must acknowledge the copyright terms in order to submit their request. To add copyright compliance and acceptance information to your request form, please see Add copyright compliance and acceptance for non-US Libraries.