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My deflection policy based on e-license terms is letting through requests for items we want to deflect.

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Symptom
  • You have a deflection policy that has Items: E-License Terms set to No. However, you're still getting requests that should've been deflected.
Applies to
  • Tipasa
  • WorldShare Collection Manager
  • WorldShare Interlibrary Loan
  • WorldShare License Manager
Resolution
  1. Ensure that your E-license agreements are configured in Collection Manager and/or License Manager.
    1. In Collection Manager, open the collection-level Holdings and MARC Records accordion and select No under ILL allowed. You will need to repeat this process for each collection that you want to deflect.
    2. In License Manager, see the following instructions: Add an interlibrary loan term to a license
  2. In OCLC Service Configuration > WorldShare ILL > Interlibrary Loan Options, make sure the Knowledge Base Active Link setting is turned On.

If you still receive requests that should've been deflected after making these changes, please contact OCLC Support and provide the following information:

  • Your OCLC symbol
  • An example ILL request that you shouldn't have received (please do not say no to the request until Support has a chance to look at it)
Page ID
56181