Why is the error incomplete contact information for patron appearing when I try to send an email?
Symptom
- When trying to send a patron an email from Tipasa, you get the error "incomplete contact information for patron"
- When trying to apply a template to an email, you get the error "Template data failed to load. Enter the information manually or try again."
Applies to
- Tipasa
Resolution
Search for the patron's account under WorldShare > Admin. Open the patron's account and view the Notifications section to verify that they have a valid email address and phone number with a country code listed. If they don't have anything entered, it means they haven't opted in to email notifications.
Although account management emails usually go out from the email address listed under the Library Record, interlibrary loan notifications use the email and phone number specified under Notifications.
Additional information
For more information, see Edit and send notifications.