Featured ILLiad Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for ILLiad.
Most viewed articles
- How do I set up an SFTP connection with Filezilla to connect to my ILLiad Server?
- How do I fix it when I am getting a File in Use error message when I trying to print in ILLiad?
- I am getting the message "Invalid Session ID" when I try to sign into ILLiad through the Web
- I used to see a pop-up window when printing asking me if I want to print or cancel, but I cannot see it anymore?
- How do I install the latest version of the ILLiad Client?
- An ILLiad request keep changing back to Unfilled
- If I just installed ILLiad on a new computer, what settings or permissions should I have on my computer?
- How do I set up a connection through SFTP that goes directly to a folder on the ILLiad server?
- How do I fix it when I have a file that I edited and saved the PDF, but I am getting PDF Conversion failed error message in ILLiad?
- What URL should be used to access WebCirc when you are Hosted ILLiad
- I'm getting an error when I try to print in ILLiad, why is this?
- After upgrading to 9.2, my ILLiad Client addons or LUA scripts do not work.
- ILLiad mailhost emails aren't arriving. Does OCLC support DMARC using DKIM for notifications?
- Printing is not working and I am getting an error message about a table in ILLiad
- I have requests sitting in Awaiting Odyssey Processing in ILLiad and they are not moving out of that queue
Recently created articles
- Why do some ILLiad users lack any user information on their account (stub accounts)? ( created Mon Dec 16, 2024 )
- Why does a request I processed in ILLiad still showing up as Considering in WorldShare ILL? ( created Wed Nov 20, 2024 )
- ILLiad web pages cannot be accessed and result in a 503 server error ( created Mon Nov 04, 2024 )
- I am getting the error message, "A severe error has occurred which has caused ILLiad to close unexpectedly" after installing the ILLiad Client ( created Thu Oct 24, 2024 )
- ILLiad 9.1 is no longer supported ( created Thu Oct 03, 2024 )
- Is it possible to access my ILLiad Notification Templates outside the Customization Manager? ( created Wed Sep 25, 2024 )
- Workform is not appearing when I open the request. ( created Tue Sep 17, 2024 )
- ILLiad won't open and gets a Fatal Exception error in the logs ( created Fri Sep 13, 2024 )
- OpenURL characters are not decoded properly ( created Wed Sep 11, 2024 )
- My Custom Holdings Loan Path is not showing all institution members ( created Tue Aug 20, 2024 )
- Why do I get the error "The page isn't redirecting properly" when logging into ILLiad? ( created Fri Jul 05, 2024 )
- Can the ILLiad Client print or export the Borrowing Copyright Report? ( created Thu Jun 27, 2024 )
- Incoming Request from WorldShare ILL do not have a Document Type. ( created Thu Jun 20, 2024 )
- Receiving an error that states "Default holdings not configured" when clicking on the Holdings button in the ILLiad Client ribbon ( created Fri Jun 14, 2024 )
- Error connecting after IP change of ILLiad database ( created Fri Mar 22, 2024 )
Recently updated articles
- Why do some ILLiad users lack any user information on their account (stub accounts)? ( updated Mon Dec 16, 2024 )
- How do I use the ATLAS Integrated SAML on my ILLiad server? ( updated Wed Dec 11, 2024 )
- How do I change a User Password in ILLiad when I am using ILLiad Authentication? ( updated Tue Dec 03, 2024 )
- How do I clear the 1061 error that says Connection Manager cannot be restarted? ( updated Tue Dec 03, 2024 )
- I am getting an error retrieving status when looking at a Borrowing Request in ILLiad ( updated Tue Dec 03, 2024 )
- Why does a request I processed in ILLiad still showing up as Considering in WorldShare ILL? ( updated Wed Nov 20, 2024 )
- How do I install the latest version of the ILLiad Client? ( updated Mon Nov 04, 2024 )
- ILLiad web pages cannot be accessed and result in a 503 server error ( updated Mon Nov 04, 2024 )
- How do I set up a Z39.50 connection to WMS from ILLiad? ( updated Sun Oct 27, 2024 )
- I am getting the error message, "A severe error has occurred which has caused ILLiad to close unexpectedly" after installing the ILLiad Client ( updated Thu Oct 24, 2024 )
- What should we add to our SPF record for emails coming from OCLC? ( updated Wed Oct 23, 2024 )
- I just installed the ILLiad client, but the ILLiad Customization Manager will not open ( updated Tue Oct 15, 2024 )
- When processing Odyssey Electronic Delivery, I get an error message on the screen ( updated Mon Oct 14, 2024 )
- How does the "Logon As User" button work in ILLiad? ( updated Fri Oct 11, 2024 )
- An ILLiad request is stuck in Awaiting Lending Scanning ( updated Fri Oct 11, 2024 )