Featured ILLiad Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for ILLiad.
Most viewed articles
- How do I set up an SFTP connection with Filezilla to connect to my ILLiad Server?
- How do I fix it when I am getting a File in Use error message when I trying to print in ILLiad?
- I am getting the message "Invalid Session ID" when I try to sign into ILLiad through the Web
- I used to see a pop-up window when printing asking me if I want to print or cancel, but I cannot see it anymore?
- How do I install the latest version of the ILLiad Client?
- An ILLiad request keep changing back to Unfilled
- If I just installed ILLiad on a new computer, what settings or permissions should I have on my computer?
- How do I set up a connection through SFTP that goes directly to a folder on the ILLiad server?
- How do I fix it when I have a file that I edited and saved the PDF, but I am getting PDF Conversion failed error message in ILLiad?
- What URL should be used to access WebCirc when you are Hosted ILLiad
- After upgrading to 9.2, my ILLiad Client addons or LUA scripts do not work.
- ILLiad mailhost emails aren't arriving. Does OCLC support DMARC using DKIM for notifications?
- I'm getting an error when I try to print in ILLiad, why is this?
- I have requests sitting in Awaiting Odyssey Processing in ILLiad and they are not moving out of that queue
- Printing is not working and I am getting an error message about a table in ILLiad
Recently created articles
- Coverage for electronic journals in ILLiad is not present next to the holding OCLC symbol ( created Tue Jun 24, 2025 )
- Do ILLiad Web Pages Use Bootstrap ( created Mon Jun 16, 2025 )
- Status Lines for Renewals ( created Thu May 29, 2025 )
- Slow Response Loading Large PDF Files ( created Wed May 28, 2025 )
- Libraries are not receiving our ISO cancelation message ( created Wed May 21, 2025 )
- RAPIDILL articles have to be delivered manually through the Electronic Delivery Utility ( created Tue May 20, 2025 )
- Recent SAML vulnerabilities ( created Thu Mar 27, 2025 )
- What to Change When Updating DeliveryLocations Values in ILLiad ( created Mon Mar 17, 2025 )
- ILLiad is getting a Microsoft Edge error ( created Tue Mar 04, 2025 )
- Does the ILLiad Database Manager have a log? ( created Wed Jan 15, 2025 )
- How to Update SSO Certificates for use with the ILLiad SAML Module ( created Tue Dec 24, 2024 )
- Why do some ILLiad users lack user information from SAML (stub accounts)? ( created Mon Dec 16, 2024 )
- Why does a request I processed in ILLiad still showing up as Considering in WorldShare ILL? ( created Wed Nov 20, 2024 )
- ILLiad web pages cannot be accessed and result in a 503 server error ( created Mon Nov 04, 2024 )
- I am getting the error message, "A severe error has occurred which has caused ILLiad to close unexpectedly" after installing the ILLiad Client ( created Thu Oct 24, 2024 )
Recently updated articles
- RAPIDILL articles have to be delivered manually through the Electronic Delivery Utility ( updated Mon Jul 14, 2025 )
- We are a hosted ILLiad site and our IP address is changing for our Network, do we need to update OCLC with our new IP address range? ( updated Mon Jul 14, 2025 )
- I am having issues printing Odyssey Requests, and the log shows I.E. Browser Handler errors ( updated Mon Jul 14, 2025 )
- What to know before switching from ILLiad to LDAP or SAML authentication ( updated Mon Jul 14, 2025 )
- I'm getting an error when I try to print in ILLiad, why is this? ( updated Tue Jul 08, 2025 )
- Coverage for electronic journals in ILLiad is not present next to the holding OCLC symbol ( updated Tue Jun 24, 2025 )
- Libraries are not receiving our ISO cancelation message ( updated Tue Jun 24, 2025 )
- I just installed ILLiad and I need to know what I put in the ATLAS SQL Alias Manager for the Server and Database Name? ( updated Tue Jun 24, 2025 )
- Status Lines for Renewals ( updated Mon Jun 23, 2025 )
- What happens after scheduling an upgrade for our ILLiad Hosted Server? ( updated Tue Jun 17, 2025 )
- How can we change our contact information for ILLiad upgrades? ( updated Tue Jun 17, 2025 )
- How are upgrades handled for hosted ILLiad sites? ( updated Tue Jun 17, 2025 )
- How do I schedule an upgrade for a hosted ILLiad Server? ( updated Tue Jun 17, 2025 )
- Do ILLiad Web Pages Use Bootstrap ( updated Mon Jun 16, 2025 )
- Slow Response Loading Large PDF Files ( updated Wed May 28, 2025 )