PDF image previews are broken, but thumbnails and expanded view are okay
Symptom
- PDF image previews on the website are not being found even though other image views are unaffected
Applies to
- CONTENTdm
Resolution
For CONTENTdm members using a custom domain, the value in the SEO field in the Website Configuration Tool must match the domain that patrons will be accessing the public-facing website at. If the SEO value does not match the domain being used, PDF preview images will fail to display accurately.
If the SEO field matches the domain accessed, this can be caused by an issue with the IIIF image preview. Please contact OCLC Support with the collections impacted by this behavior.