We are getting a 'The patron is not verified' Override acknowledgment request

Symptom

• When we try to check out an item to a patron, we receive a 'The patron is not verified' Override acknowledgment request.

Applies to

• WorldShare Circulation

Resolution

You will need to select the ID Verified box in the patron's Circulation profile:

1. Go to the WorldShare Admin tab and search for the patron's profile under User Management.
2. Select the patron's user record.
3. In the Basic User Data section, select the blue Edit button.
4. Go to the Circulation selection of the profile.
5. Check the box to select ID Verified.
6. Select the Save option in the bottom left of the patron profile.

Page ID