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- https://help.oclc.org/Resource_Sharing/WorldShare_Interlibrary_Loan/Troubleshooting/I_receive_the_error_Your_institution_is_not_authorized_to_request_from_ISO_18626_Implementation_Group_members_when_submitting_a_request_in_WorldShare_ILLSymptom When submitting a borrowing request in WorldShare ILL, you receive the message: "Your institution is not authorized to request from ISO 18626 Implementation Group member(s) [OCLC Symbol]" Appl...Symptom When submitting a borrowing request in WorldShare ILL, you receive the message: "Your institution is not authorized to request from ISO 18626 Implementation Group member(s) [OCLC Symbol]" Applies to WorldShare Interlibrary Loan Tipasa Resolution You receive this error because the symbol noted in the error is configured to only receive requests via ISO ILL. Any non-ISO requests will be denied for these institutions. Page ID 55465
- https://help.oclc.org/Resource_Sharing/ILLiad/Troubleshooting/Libraries_are_not_receiving_our_ISO_cancelation_message.Libraries have not received the ISO cancellation message because there is no value set for the ISOSystemID customization key. If a different symbol needs to be used with any ISO institution, you can e...Libraries have not received the ISO cancellation message because there is no value set for the ISOSystemID customization key. If a different symbol needs to be used with any ISO institution, you can enter that value into the requester override field on the Lender Record; otherwise, the ISOSystemID will be used. When sending ISO communication to this site only, ILLiad uses the Requester Override alias as your ISO Symbol instead of the Customization Manager ISOSystemID.
- https://help.oclc.org/Resource_Sharing/ILLiad/Troubleshooting/How_do_I_uninstall_the_ISO_Manager_and_the_ISO_Service_from_my_Self-Hosted_ILLiad_serverYou want to uninstall ISO Manager and the ISO Service from your Self-Hosted site To Uninstall the ISO Manager and the ISO Service you need to follow these steps: To uninstall the ISO Service, you type...You want to uninstall ISO Manager and the ISO Service from your Self-Hosted site To Uninstall the ISO Manager and the ISO Service you need to follow these steps: To uninstall the ISO Service, you type in ILLiadISO.exe -uninstall. It is fine to keep the ILLiad Services for ISO and ISO Manager in the listing of your Web Server services and have them Disabled. If in the future you want them, it is easier to have them and turn them on, then to not have them and install them.
- https://help.oclc.org/Resource_Sharing/ILLiad/Troubleshooting/What_is_ILLiad_ISOYou want to know what ISO is Here is what ISO is in ILLiad: Just like some come through OCLC or through Rapid, ISO is another one some sites use. For you to use it, you would need to make sure it is i...You want to know what ISO is Here is what ISO is in ILLiad: Just like some come through OCLC or through Rapid, ISO is another one some sites use. For you to use it, you would need to make sure it is installed following the New Procedure for Updating ISO in ILLiad 9.1 Also, ISO ILL has to be enabled in the ILLiad Customization Manager And the ILLiad ISO Service needs to be turned on in the Web Server Services. You would also have the ILLiad ISO Manager service turned on.
- https://help.oclc.org/Resource_Sharing/WorldShare_Interlibrary_Loan/Troubleshooting/A_request_has_this_message_This_is_an_ISO-ILL_request_and_cannot_be_processed_in_WorldShare_ILL.__Processing_of_this_request_must_be_completed_in_your_local_ISO-ILL__management_system__What_does_that_meanApplies to WorldShare Interlibrary Loan Answer This means that you're using ISO ILL and processing requests using an external system. Look at the ILL source for the requests to verify the external sou...Applies to WorldShare Interlibrary Loan Answer This means that you're using ISO ILL and processing requests using an external system. Look at the ILL source for the requests to verify the external source. Additional information A document that explains ILL sources is available. Page ID 21709
- https://help.oclc.org/Resource_Sharing/ILLiad/Troubleshooting/How_do_I_install_ISO_ILL_for_the_first_time_if_I_am_using_ILLiad_9_1_or_higherApplies to ILLiad Answer Follow the Installing ISO ILL for ILLiad v9.1 documentation. Page ID 41127
- https://help.oclc.org/Resource_Sharing/WorldShare_Interlibrary_Loan/Troubleshooting/ISO_ILL_requests_getting_a_406_error_messageSymptom Error message, HTTP response code: 406 for URL: https://worldcat.org/isoill/request/data/ Applies to ISO ILL requests Resolution Please contact OCLC Support to check if the API key has expired...Symptom Error message, HTTP response code: 406 for URL: https://worldcat.org/isoill/request/data/ Applies to ISO ILL requests Resolution Please contact OCLC Support to check if the API key has expired. Page ID 49390
- https://help.oclc.org/Resource_Sharing/ILLiad/Troubleshooting/New_Procedure_for_updating_ISO_in_ILLiad_9.1Symptom If you are using ISO ILL, there is a new process for updating in 9.1 Applies to ILLiad Resolution Please follow the instructions in the 9.1 ISO Service Upgrade. If you are hosted by OCLC, we w...Symptom If you are using ISO ILL, there is a new process for updating in 9.1 Applies to ILLiad Resolution Please follow the instructions in the 9.1 ISO Service Upgrade. If you are hosted by OCLC, we will take care of this process if you are using ISO ILL. Please note, you cannot use Powershell II to run the update. You need to run Powershell v. The link should be something like this for Powershell: c:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe Page ID 27146
- https://help.oclc.org/Resource_Sharing/WorldShare_Interlibrary_Loan/Troubleshooting/Alma_Rapido_WorldShare_integration_400_errorYou are sending a request from Alma to WorldShare and get an error message reading: Could not send message: Server returned HTTP response code: 400 for URL: https://worldcat.org/isoill/request/data Th...You are sending a request from Alma to WorldShare and get an error message reading: Could not send message: Server returned HTTP response code: 400 for URL: https://worldcat.org/isoill/request/data The error may be intermittent Applies to WorldShare ILL ISO ILL requests This is likely because of unwanted characters in the system control number (example: parenthesis). Remove these characters and the request should go through. Additional information ISO ILL requests getting a 406 error message
- https://help.oclc.org/Resource_Sharing/ILLiad/Troubleshooting/Does_ILLiad_Support_ISO_ILLApplies to ILLiad Resolution Yes, ILLiad supports ISO ILL. See the Atlas System documentation for ISO ILL. Page ID 24836
- https://help.oclc.org/Resource_Sharing/ILLiad/Troubleshooting/I_need_to_install_the_ISO_Manager_because_it_is_missing_in_my_servicesYou are missing the ISO Manager in your services and you want to install the ISO Manager Here are the steps for installing the ISO Manager. Go to a command prompt by typing in cmd and right-clicking o...You are missing the ISO Manager in your services and you want to install the ISO Manager Here are the steps for installing the ISO Manager. Go to a command prompt by typing in cmd and right-clicking on the shortcut and "Run as Administrator." Type in isomanager.exe -install (This command will install the service) Check your Services and make sure the ISO Manager is now running and make any changes you want to the service such as recovery and what you want it to do.