A request has this error message in the Circulation History: Temporary item record failed to create (exception) unrecognised user
Symptom
- The whole error message is shown below. The 12345 in brackets will be replaced with the patron ID field on the request:
- Temporary item record failed to create (exception) unrecognised user: //UserId/UserIdentifierValue or //AuthenticationInput/AuthenticationInputData[12345]
Applies to
- Tipasa
- WorldShare Interlibrary Loan
- WMS Circulation Integration
Resolution
This error is coming from the patron ID field on the request. The system can't recognize it because it isn't an active patron barcode. Make sure that the ID on the request matches the patron's barcode.