Featured Relais ILL Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for Relais ILL.
Most viewed articles
- In the request templates, is 'Request Source' used for the source of the citation?
- How do I add my IP address to the Relais firewall safelist?
- Featured Relais ILL Troubleshooting articles
- What are the new and old Relais IP addresses?
- What browsers are supported for the Relais Portal?
- Does Relais support FTP, SFTP of FTPS
- Are the login credentials case sensitive?
- In the request templates, is 'Requester Info' used to enter the end user id in Library requests?
- With the current web pages, my library handles patron authentication outside Relais, is this approach still available with the Relais Portal?
- With the library’s change password option, will that change the library’s password in our database or will the request go to staff to make the change?
- Why does Relais say "HTML tags" are not allowed when I'm trying to enter notes?
- In what format and what size should the logo be for the Relais Header?
- How to make sure a request is unlocked in Relais
- How to update copyright statement in Relais
- Why does my Relais pick slip show incorrect information when our lender address is correct in Library Registration?
Recently created articles
- How do I make our Relais library supplier status "active" or "inactive?" ( created Tue Apr 23, 2024 )
- Why doesn't Relais display an option to Renew a request? ( created Wed Mar 06, 2024 )
- What is the X after the supplier code in Relais ( created Fri Dec 01, 2023 )
- How to Change Relais ILL Supplier Status ( created Thu Nov 16, 2023 )
- How do I change the seconds it takes Relais dialog boxes to automatically closes when action is successful? ( created Thu Nov 16, 2023 )
- Why was a request sent to one institution filled by another? ( created Wed Nov 08, 2023 )
- How to increase the maximum number of displayable requests before receiving a pop-up warning on the Relais ILL web portal ( created Wed Nov 01, 2023 )
- How can I test if I am connected to the Relais database? ( created Mon Oct 23, 2023 )
- Where do I create a new staff account in Relais? ( created Mon Oct 16, 2023 )
- In Relais, can I limit the number of requests by the type of item? ( created Fri Oct 13, 2023 )
- Is it possible to update a patron barcode from the Relais web portal? ( created Tue Sep 26, 2023 )
- A request in Relais will not complete in Staff Portal ( created Fri Sep 15, 2023 )
- What are Predefined Queries or Searches in Relais, and what do the different kinds mean? ( created Mon Aug 28, 2023 )
- The Relais Portal displays this error: Request number is not in prerequisite state ( created Mon Aug 28, 2023 )
- Files uploaded with the Relais Scanner are not being moved to delivery. ( created Fri Aug 25, 2023 )
Recently updated articles
- How do I make our Relais library supplier status "active" or "inactive?" ( updated Tue Apr 23, 2024 )
- Why doesn't Relais display an option to Renew a request? ( updated Tue Apr 02, 2024 )
- What is the X after the supplier code in Relais ( updated Fri Dec 01, 2023 )
- How to Change Relais ILL Supplier Status ( updated Thu Nov 16, 2023 )
- How do I change the seconds it takes Relais dialog boxes to automatically closes when action is successful? ( updated Thu Nov 16, 2023 )
- Why do my Relais emails get filtered for spam or return undelivered? ( updated Fri Nov 10, 2023 )
- Why was a request sent to one institution filled by another? ( updated Wed Nov 08, 2023 )
- How to increase the maximum number of displayable requests before receiving a pop-up warning on the Relais ILL web portal ( updated Wed Nov 01, 2023 )
- How do I add my IP address to the Relais firewall safelist? ( updated Thu Oct 26, 2023 )
- How can I test if I am connected to the Relais database? ( updated Mon Oct 23, 2023 )
- What are Predefined Queries or Searches in Relais, and what do the different kinds mean? ( updated Thu Oct 19, 2023 )
- Where do I create a new staff account in Relais? ( updated Mon Oct 16, 2023 )
- In Relais, can I limit the number of requests by the type of item? ( updated Fri Oct 13, 2023 )
- How to update copyright statement in Relais ( updated Tue Oct 10, 2023 )
- Is it possible to update a patron barcode from the Relais web portal? ( updated Tue Sep 26, 2023 )