Steps needed to block (deflect) loan request and only process electronic items
Symptom
Library wants to lend items that they hold electronically only and no loans
Applies to
ILLiad
Resolution
1. Create a deflection policy to block all loan request, You will need to login to the Policies Directory to create the deflection policy.
2. You can set the Deflection to be for Loans only and no other parameters. Save the change.
3. Let your patrons know that you are not submitting loan request. They can only submit request for items that can be processed electronically.