Because you are self-hosted, you should have your Web Server Administrator restart the ILLiad Connection Manager service and make sure it is still running after fifteen seconds. The Version of the Con...Because you are self-hosted, you should have your Web Server Administrator restart the ILLiad Connection Manager service and make sure it is still running after fifteen seconds. The Version of the ConnectionManager.exe needs to be the same as what is in the Customization Manager for the VersionConnectionManager key. Make sure they match what you have on the Web Server, and you have the latest version of the Connection Manager on the Web Server in the c:\illiad\Connection Manager folder.
Symptom I cannot see the Transaction Number when I click on a queue, how do I find it? Applies to ILLiad Resolution Here are the steps for how to find the requests in a queue if they do not show up wh...Symptom I cannot see the Transaction Number when I click on a queue, how do I find it? Applies to ILLiad Resolution Here are the steps for how to find the requests in a queue if they do not show up when you open the queue and you cannot see the requests: Right-click on the queue Select View Request Additional information An example would be if you try to open up the "Awaiting Lending Scanning" queue. Page ID 32641
Symptom You want all Lending requests to have the Default Shipping method to be US Mail Applies to ILLiad Resolution To set up the Default Shipping method to be US Mail, you need to do the following: ...Symptom You want all Lending requests to have the Default Shipping method to be US Mail Applies to ILLiad Resolution To set up the Default Shipping method to be US Mail, you need to do the following: Set the LendingDefaultLoanShipping and the LendingDefaultArticleShipping set to "US Mail" and save the change. Restart the ILLiad Connection Manager service. Restart all the ILLiad Clients you use. Page ID 25523
Symptom Both lender and borrower are unable to change the OCLC status of an older request. Applies to ILLiad Resolution Please contact OCLC Support to help troubleshoot the issue. Page ID 43769
Symptom You want to know if an item is sent through Odyssey, so you have to go through the process of Checking the item in from the Lending Library Applies to ILLiad Resolution You do not have to chec...Symptom You want to know if an item is sent through Odyssey, so you have to go through the process of Checking the item in from the Lending Library Applies to ILLiad Resolution You do not have to check and item in from the Lending Library because of the process the ILLiad uses, Odyssey Requests are automatically updated on OCLC as received. Page ID 24483
Applies to ILLiad Answer You will need to contact the Borrowing Library and have them send you another renewal request, then you can update the Lending Renewal Due Date. Page ID 40333
Applies to You are opening Lending requests for the first time in the status of In Stacks Searching, but the Due Date is not showing. For the Due Date to show, you need to open the request when it com...Applies to You are opening Lending requests for the first time in the status of In Stacks Searching, but the Due Date is not showing. For the Due Date to show, you need to open the request when it comes in at Awaiting Request Processing or a Custom Queue before you get to In Stacks searching because, in the original status, the Due Date will show at the time the Transaction is opened. If you are in the Transaction status of In Stacks Searching, then you will need to manually add the Due Date.
