Featured ILLiad Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for ILLiad.
Most viewed articles
How do I set up an SFTP connection with Filezilla to connect to my ILLiad Server?
How do I fix it when I am getting a File in Use error message when I trying to print in ILLiad?
I am getting the message "Invalid Session ID" when I try to sign into ILLiad through the Web
How do I install the latest version of the ILLiad Client?
I used to see a pop-up window when printing asking me if I want to print or cancel, but I cannot see it anymore?
An ILLiad request keep changing back to Unfilled
If I just installed ILLiad on a new computer, what settings or permissions should I have on my computer?
ILLiad mailhost emails aren't arriving. Does OCLC support DMARC using DKIM for notifications?
How do I set up a connection through SFTP that goes directly to a folder on the ILLiad server?
I'm getting an error when I try to print in ILLiad, why is this?
After upgrading to 9.2, my ILLiad Client addons or LUA scripts do not work.
How do I fix it when I have a file that I edited and saved the PDF, but I am getting PDF Conversion failed error message in ILLiad?
What URL should be used to access WebCirc when you are Hosted ILLiad
I have requests sitting in Awaiting Odyssey Processing in ILLiad and they are not moving out of that queue
Printing is not working and I am getting an error message about a table in ILLiad
Recently created articles
Can ILLiad be run on a Virtual Machine?
( created Wed Mar 04, 2026 )
Does ILLiad 10 support Windows Server 2025?
( created Mon Dec 15, 2025 )
How do I update my ILLiad Secure LDAP Certificate if I am hosted by OCLC?
( created Wed Dec 10, 2025 )
Can I use the Alma API to include a value that would allow users to auto clear when creating a new user?
( created Thu Nov 06, 2025 )
Can I edit the illiad.dll file for our webpages?
( created Tue Oct 14, 2025 )
Why does the ILLiad workform show +30 in the Need Before field?
( created Fri Sep 19, 2025 )
Unable to search ILLiad requests by Transaction Number in OCLC Statuses Screen
( created Fri Aug 29, 2025 )
What is the character limit for an NVTGC in ILLiad?
( created Fri Jul 25, 2025 )
Coverage for electronic journals in ILLiad is not present next to the holding OCLC symbol
( created Tue Jun 24, 2025 )
Do ILLiad Web Pages Use Bootstrap
( created Mon Jun 16, 2025 )
Status Lines for Renewals
( created Thu May 29, 2025 )
Slow Response Loading Large PDF Files
( created Wed May 28, 2025 )
Libraries are not receiving our ISO cancelation message
( created Wed May 21, 2025 )
RAPIDILL articles have to be delivered manually through the Electronic Delivery Utility
( created Tue May 20, 2025 )
Recent SAML vulnerabilities
( created Thu Mar 27, 2025 )
Recently updated articles
Our ILLiad library cannot connect to Copyright Clearance Center
( updated Fri Apr 10, 2026 )
None of our patrons are able to sign in with ILLiad Web pages with LDAP today
( updated Fri Apr 10, 2026 )
New Procedure for updating ISO in ILLiad 9.1
( updated Fri Apr 10, 2026 )
My Rapid Manager service is not sending or receiving
( updated Fri Apr 10, 2026 )
My patrons are getting a message about being Locked out about too many login attempts, how can I fix this?
( updated Fri Apr 10, 2026 )
My patron is trying to view electronically delivered articles and they are seeing "File not found" where they usually see "View."
( updated Fri Apr 10, 2026 )
My ILLiad Lending request stayed in the "Conditional Request" queue even after I filled the request
( updated Fri Apr 10, 2026 )
My Overdue notices are not going out
( updated Fri Apr 10, 2026 )
Libraries are not receiving our ISO cancelation message
( updated Fri Apr 10, 2026 )
It has been six months since I upgraded ILLiad and when I sign into ILLiad, I am being asked to change my password
( updated Fri Apr 10, 2026 )
Where can I get the latest download of the Web Pages?
( updated Fri Apr 10, 2026 )
I get an error about a "required field" when trying to register an ILLiad account or change a request.
( updated Wed Apr 08, 2026 )
Is there any vulnerability to ILLiad with the Log4J or the CVE-2021-44228 vulnerability?
( updated Wed Apr 08, 2026 )
Is there a way to prevent article and loan information from accidentally populating for each other?
( updated Wed Apr 08, 2026 )
Is there a way to limit the number of Lenders that show up in the ILLiad Workform to be less than 15?
( updated Wed Apr 08, 2026 )