Featured ILLiad Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for ILLiad.
Most viewed articles
How do I set up an SFTP connection with Filezilla to connect to my ILLiad Server?
How do I fix it when I am getting a File in Use error message when I trying to print in ILLiad?
I am getting the message "Invalid Session ID" when I try to sign into ILLiad through the Web
How do I install the latest version of the ILLiad Client?
I used to see a pop-up window when printing asking me if I want to print or cancel, but I cannot see it anymore?
If I just installed ILLiad on a new computer, what settings or permissions should I have on my computer?
An ILLiad request keep changing back to Unfilled
ILLiad mailhost emails aren't arriving. Does OCLC support DMARC using DKIM for notifications?
I'm getting an error when I try to print in ILLiad, why is this?
How do I set up a connection through SFTP that goes directly to a folder on the ILLiad server?
After upgrading to 9.2, my ILLiad Client addons or LUA scripts do not work.
How do I fix it when I have a file that I edited and saved the PDF, but I am getting PDF Conversion failed error message in ILLiad?
What URL should be used to access WebCirc when you are Hosted ILLiad
I have requests sitting in Awaiting Odyssey Processing in ILLiad and they are not moving out of that queue
Our ILLiad library cannot connect to Copyright Clearance Center
Recently created articles
After clicking on the Z39.50 tab everything is grayed out
( created Fri Oct 30, 2026 )
Z39.50 tab missing in the Client
( created Thu Oct 15, 2026 )
How does Trusted Sender work in ILLiad?
( created Wed Oct 14, 2026 )
Why do my ILLiad statistics change depending on the Groups selected?
( created Mon Oct 12, 2026 )
The ILLiad Client gives an error about ReplyToAddress or OAuthProfiles
( created Thu Aug 27, 2026 )
Why do I have an ILLiad request System Flag that will not clear?
( created Mon Jul 27, 2026 )
Electronic Delivery Utility unable to connect
( created Tue Jul 07, 2026 )
ILLiad email notifications are failing, SSL or TSL connection errors
( created Wed Jul 01, 2026 )
The ILLiad Rapid Manager will not start
( created Thu May 28, 2026 )
Can ILLiad send an email to all of our users?
( created Thu May 21, 2026 )
How to Order IFLA vouchers through ILLiad using IFM
( created Fri May 15, 2026 )
Can we use Microsoft 365 to print jobs from ILLiad?
( created Tue May 12, 2026 )
Reasons the Lender Selection form appears
( created Fri Mar 13, 2026 )
Can ILLiad be run on a Virtual Machine?
( created Wed Mar 04, 2026 )
Does ILLiad 10 support Windows Server 2025?
( created Mon Dec 15, 2025 )
Recently updated articles
Z39.50 tab missing in the Client
( updated Fri Oct 30, 2026 )
After clicking on the Z39.50 tab everything is grayed out
( updated Fri Oct 30, 2026 )
How do I change when Overdue Notices go out with ILLiad?
( updated Tue Oct 20, 2026 )
How does Trusted Sender work in ILLiad?
( updated Thu Oct 15, 2026 )
I am getting an error retrieving status when looking at a Borrowing Request in ILLiad
( updated Thu Oct 15, 2026 )
Why do my ILLiad statistics change depending on the Groups selected?
( updated Mon Oct 12, 2026 )
How do I set up a Custom Queue?
( updated Wed Sep 23, 2026 )
Where can I find the ILLiad Workflow charts for Borrowing, Document Delivery and Lending?
( updated Tue Sep 22, 2026 )
How can I delete a user through ILLiad?
( updated Thu Sep 17, 2026 )
Why do my ILLiad and WorldShare ILL dates look different?
( updated Mon Sep 14, 2026 )
How does the "Logon As User" button work in ILLiad?
( updated Mon Sep 14, 2026 )
How do routing rules work in ILLiad?
( updated Mon Sep 14, 2026 )
In ILLiad, how do I set up a routing rule so that Rapid Requests do not go to Awaiting Copyright Clearance?
( updated Mon Sep 14, 2026 )
How do I add a Field to Confirm Patron's Shipping Address when Using Mail to Home Service?
( updated Mon Sep 14, 2026 )
What do I need to know to start SAML with ILLiad?
( updated Fri Aug 28, 2026 )