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Why is an item not automatically renewed?

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Symptom 

Automatic Renewal is turned on, but an item has not been automatically renewed.

Applies to
  • WorldShare Circulation 
Answer

When automatic renewal is turned on, an item will not be renewed if:

  • The patron account has expired
  • The patron account is blocked
  • The patron account is in breach of policy. For example, other items are overdue.
  • The loan limit has been exceeded. For example, an item has been renewed more times than allowed by Renew Time Limit.
  • The loan limit has been exceeded via staff override. For example, staff acknowledged that the total loan value exceeds the limit when checking out a new item.
  • The loan policy specifies a fixed bill for renewals
  • The item has been recalled
  • The item is needed to fulfill a hold or item schedule

If you cannot determine the reason the item is not automatically renewing, contact OCLC Support. Include the barcode of the affected item(s).

Additional information

Create or edit loan policies

Page ID

21988