Why can't I download the Offline Client?
Symptom
- When navigating to Service Configuration to download the Offline Client, no WSKey is showing.
Applies to
- Circulation
Resolution
The Offline Client is important for preparing for outages.
To download the Offline Client you need to make sure that you have a current, relevant WMS NCIP Service WSKey.
To do this:
- When you email orders@oclc.org, include in the email that you are wanting the WSKey for the Offline Client.
- Check that the WSKey you are using was distributed less than 3 months ago
- If it has been longer than 3 months, you must contact Orders again for a new WSKey
- Make sure that the person who contacted Orders is the one logged in
- WSKeys are linked to accounts
If you are still unable to download the Offline Client, contact OCLC Support
Additional information
Note that there is a known issue with Java updates later than 8.162 that makes the Offline Client unable to be run from the start menu
https://help-it.oclc.org/Library_Management/WorldShare_Circulation/Release_notes_and_known_issues/Known_issues
The known workarounds to this are:
1. Install Java SE Runtime Environment 8u162 or earlier to run the Offline Client application from your workstation's Start Menu.
2. If running a later version of Java 8, you can still run the applications by executing the JNLP files directly (i.e. wms-offline-circulation.jnlp)
Note that Java 9 or later is not supported.
Links
Preparing for an outages
Preventing WSKeys from expiring