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Authentication error when trying to upload offline circulation transactions

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Symptom

  • After using the offline circulation client, you get an error when trying to upload offline circulation transactions:
    "Authentication failed. Unable to retrieve institution information. Try again later."

Applies to

  • WorldShare Circulation
  • WorldShare Management Services (WMS)

Resolution

This error may result from not having all your branches configured as Relationships in the WorldCat Registry.

  1. Sign in to OCLC Service Configuration.
  2. Navigate to WorldCat Discovery and WorldCat Local > Holding Codes & Shelving Locations > Holding Codes Translation Table and take note of all the branches listed there.
  3. Navigate to WorldCat Registry > Relationships and compare the list of branches you found above to the list of branches found in Relationships. Add branches as a Relationship as necessary.
  4. After saving your changes, try uploading your offline transactions again to see if the problem is resolved.

If the above steps do not resolve the problem,  confirm that you have the most recent version of the Offline Circulation client installed. You may need to uninstall and reinstall the client. See Download and use the offline client for more information.

If the uninstall/reinstall does not resolve the issue, please reach out to your IT team to make sure they aren't blocking anything on the local network.

If you need further assistance, contact OCLC Support.

Page ID

61173