Featured Capira Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for Capira.
Most viewed articles
Why did we receive an “app not compliant” message from the Google Play store?
Patrons getting an error message when they try to add their account to the app
Come funziona l'integrazione della circolazione ILS in MuseumKey o LendingKey?
What IP ranges are used by the Capira products?
How do we update our hours in CapiraMobile?
Why is our Capira app crashing?
Featured Capira Troubleshooting articles
Why am I not receiving push notifications on my Android app?
Why can our patron not see their checkouts or holds in the Capira app?
Why is a catalog search not returning expected results in Capira?
What information and when does Capira need to know if my library is changing our ILS?
Why can a patron not renew checkouts or place holds in Capira?
How can we add or remove a new icon or screen in Capira?
What should I do if a museum pass or thing is returned late in MuseumKey or LendingKey?
A patron cannot see their card barcode in the app
Recently created articles
Will adjusting the loan period in MuseumKey affect existing reservations?
( created Tue Jun 02, 2026 )
How do we update our library's logo in MuseumKey/LendingKey?
( created Wed May 20, 2026 )
Unable to add or select an image in the Capira Staff Dashboard Media Library
( created Wed May 20, 2026 )
If I make a museum uavailable for a certain period of time, what will happen to reservations that were already made during that period?
( created Fri May 15, 2026 )
How do I make museum passes unavailable on specific dates without marking the library as closed in MuseumKey?
( created Wed Apr 22, 2026 )
When checking out a pass or item in MuseumKey or LendingKey, we get the error message, "Item could not be checked out. Cannot locate item record. Please see a staff member for assistance."
( created Mon Apr 13, 2026 )
Unable to check in pass after changing it from physical to printable
( created Mon Mar 23, 2026 )
What does the “(not set)” row mean in Google Analytics (GA4) and Firebase reports?
( created Wed Mar 18, 2026 )
How can I add a new Thing category in LendingKey?
( created Fri Feb 20, 2026 )
Inconsistent push notifications or banner alerts
( created Thu Feb 12, 2026 )
Why did our lifetime user count go down?
( created Wed Feb 04, 2026 )
How do I add a logo to a "Create Your Own" Museum Entry?
( created Mon Jan 05, 2026 )
The open hours in the Capira Dashboard don't match those displayed in the app.
( created Fri Dec 19, 2025 )
What is the best process for changing a museum's physical passes to printable?
( created Wed Dec 17, 2025 )
Can LendingKey send staff an email when a kit is returned?
( created Tue Dec 09, 2025 )
Recently updated articles
Patrons getting an error message when they try to add their account to the app
( updated Fri Jun 05, 2026 )
How can we add or remove a new icon or screen in Capira?
( updated Tue Jun 02, 2026 )
Is there a way to see the last person to check out a specific item, or when that item went out and came back?
( updated Tue Jun 02, 2026 )
What information and when does Capira need to know if my library is changing our ILS?
( updated Tue Jun 02, 2026 )
Why can our patron not see their checkouts or holds in the Capira app?
( updated Tue Jun 02, 2026 )
Why is our Capira app crashing?
( updated Tue Jun 02, 2026 )
Why am I not receiving push notifications on my Android app?
( updated Tue Jun 02, 2026 )
Why did we receive an “app not compliant” message from the Google Play store?
( updated Tue Jun 02, 2026 )
Why is a catalog search not returning expected results in Capira?
( updated Tue Jun 02, 2026 )
Why can a patron not renew checkouts or place holds in Capira?
( updated Tue Jun 02, 2026 )
Will adjusting the loan period in MuseumKey affect existing reservations?
( updated Tue Jun 02, 2026 )
How do we update our library's logo in MuseumKey/LendingKey?
( updated Wed May 20, 2026 )
Unable to add or select an image in the Capira Staff Dashboard Media Library
( updated Wed May 20, 2026 )
If I make a museum uavailable for a certain period of time, what will happen to reservations that were already made during that period?
( updated Fri May 15, 2026 )
App crashing when trying to open the library card from "My Account" page.
( updated Mon May 11, 2026 )