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  • https://help.oclc.org/Librarian_Toolbox/Troubleshooting/Why_am_I_receiving_an_Invalid_Authenticity_Token_error_when_logging_into_the_Zendesk_User_Portal
    Clear your browsers cache and cookies, restart the browser and try to log in. If the error remains, the problem is that your browser has blocked any cookies from or because OCLCs Zendesk User Portal. ...Clear your browsers cache and cookies, restart the browser and try to log in. If the error remains, the problem is that your browser has blocked any cookies from or because OCLCs Zendesk User Portal. In the top right of your browser, click on the three lines or dots, then Settings. If the error persists after these steps, please email OCLC Support with your name, library symbol, the error that you are getting and what you've tried so far.
  • https://help.oclc.org/Librarian_Toolbox/Troubleshooting/How_can_I_get_an_account_to_see_support_tickets_Ive_sent_to_OCLC_Customer_support
    Applies to Zendesk Answer You can sign up for an account on OCLC Customer Support's ticketing system here: https://oclc.zendesk.com If you've emailed OCLC Support in the past, select View my current r...Applies to Zendesk Answer You can sign up for an account on OCLC Customer Support's ticketing system here: https://oclc.zendesk.com If you've emailed OCLC Support in the past, select View my current requests, then click Get a Password. If you haven't emailed OCLC Support, select View my current requests, and click Sign up. After you've created your account, the URL to log in to see your tickets is: https://oclc.zendesk.com Page ID 39913
  • https://help.oclc.org/Librarian_Toolbox/Troubleshooting/How_can_I_set_or_reset_my_password_for_the_OCLC_Customer_support_site
    Applies to Zendesk Answer Go to OCLC Customer support's ticketing system here: https://oclc.zendesk.com/hc/en-us If you have already emailed support@oclc.org in the past, click on "Get a password" if ...Applies to Zendesk Answer Go to OCLC Customer support's ticketing system here: https://oclc.zendesk.com/hc/en-us If you have already emailed support@oclc.org in the past, click on "Get a password" if you have a password, but have forgotten it, click on "Forgot my password" Page ID 43254