Passa al contenuto principale
Supporto OCLC

Cerca

  • Filter Results
  • Location
  • Classification
    • Article type
    • Release note year
    • Release note product or database
    • Content type
    • Language
  • Include attachments
Searching in
About 37 results
  • Is there a way to see the last person to check out a specific item, or when that item went out and came back?
    https://help.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Is_there_a_way_to_see_the_last_person_to_check_out_a_specific_item%2C_or_when_that_item_went_out_and_came_back
    Applies to MuseumKey LendingKey Answer The checkout history includes when the reservation was created, checked out, and checked in. There isn't a way to see the last person to check out an item beyond...Applies to MuseumKey LendingKey Answer The checkout history includes when the reservation was created, checked out, and checked in. There isn't a way to see the last person to check out an item beyond looking through the Past Reservations and checking the history for the most recent reservation showing a status as Picked Up. Additional information For more information, please see our full help page on Reservations. Page ID 54411
  • How can we add or remove a new icon or screen in Capira?
    https://help.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/How_can_we_add_or_remove_a_new_icon_or_screen_in_Capira%3F
    Applies to CapiraMobile Answer Please contact OCLC Support with the following information that applies to the request: Is this an add or deletion request? The icon that needs to be added The URL this ...Applies to CapiraMobile Answer Please contact OCLC Support with the following information that applies to the request: Is this an add or deletion request? The icon that needs to be added The URL this new icon will send users to, if it applies What new screen should be added, and in what position Page ID 36646
  • Why am I receiving an error when trying to use mobile checkout?
    https://help.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Why_do_I_receive_an_error_when_trying_to_use_mobile_checkout
    Applies to CapiraMobile CapiraMobile with Staff Dashboard Answer If you are seeing a Domain error when trying to utilize the mobile checkout, it is likely that your device is trying to connect to a pu...Applies to CapiraMobile CapiraMobile with Staff Dashboard Answer If you are seeing a Domain error when trying to utilize the mobile checkout, it is likely that your device is trying to connect to a public Wi-Fi network which requires sign in or acknowledgement. Please ensure that your device is properly signed into the library’s Wi-Fi before attempting to use the mobile checkout. Additional information Error example: Page ID 52136
  • Can we remove or change the graphic on the Search Catalog screen?
    https://help.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Can_we_remove_or_change_the_graphic_on_the_Search_Catalog_screen
    Applies to CapiraMobile CapiraMobile with Staff Dashboard Answer This graphic is a universal standard for everyone using CapiraMobile. Additional information To refine the search to your institution’s...Applies to CapiraMobile CapiraMobile with Staff Dashboard Answer This graphic is a universal standard for everyone using CapiraMobile. Additional information To refine the search to your institution’s selected filters, click ‘Filters’. Page ID 50548
  • App crashing when trying to open the library card from "My Account" page.
    https://help.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/App_crashing_when_trying_to_open_the_library_card_from_%22My_Account%22_page.
    The app crashes when trying to open the digital library card from the "My Account" page. A possible solution for when the issue is the library card PIN mismatch. If you are now able to log in to your ...The app crashes when trying to open the digital library card from the "My Account" page. A possible solution for when the issue is the library card PIN mismatch. If you are now able to log in to your local library ILS website, go back to the Capira App and delete and reenter your Library Card with your new PIN. Now, try to view your digital library card from the "My Account" page. If you change your PIN through your local library ILS website, you will need to reenter your card in the Capira App.
  • Why are the dates before a reservation blocked in MuseumKey or LendingKey?
    https://help.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Why_are_the_dates_before_a_reservation_blocked_in_MuseumKey_or_LendingKey%3F
    Applies to MuseumKey LendingKey Answer The logic of the reservation system requires that a number of dates before a pickup date be blocked in order to avoid a scheduling conflict. For example, if a th...Applies to MuseumKey LendingKey Answer The logic of the reservation system requires that a number of dates before a pickup date be blocked in order to avoid a scheduling conflict. For example, if a thing has a loan period of 7 days, the preceding 6 days must also be blocked as a pickup date to avoid running into the next pickup date. Page ID 37160
  • Patron Alerts are not working.
    https://help.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Patron_Alerts_are_not_working.
    Patrons are not seeing Alert Notifications when they go to the App. Patrons will need to restart the App. App behavior is different for iOS and Android. If users have registered to receive the notific...Patrons are not seeing Alert Notifications when they go to the App. Patrons will need to restart the App. App behavior is different for iOS and Android. If users have registered to receive the notification type (or if it is a required notification), iOS and Android should show those notifications on launch. Additionally, iOS sends the request whenever the user hits the home screen, but Android only sends it on launch. There is a slight lag in the notification being created v.s.
  • What IP ranges are used by the Capira products?
    https://help.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/What_IP_ranges_are_used_by_the_Capira_products
    Applies to CapiraMobile MuseumKey LendingKey Answer Please safe list our IP address(es) for any on-site networking equipment and/or have your ILS vendor safe list our IP address(es) for SIP2 and API a...Applies to CapiraMobile MuseumKey LendingKey Answer Please safe list our IP address(es) for any on-site networking equipment and/or have your ILS vendor safe list our IP address(es) for SIP2 and API access. The following IP ranges are used by Capira products and should be safe listed: 54.152.254.61 3.140.41.237 3.140.49.186 3.83.178.7 132.174.100.202 132.174.100.203 71.67.44.197 Page ID 36811
  • Why can a patron not check out an item using Self Check in Capira?
    https://help.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/Why_can_a_patron_not_check_out_an_item_using_Self_Check_in_Capira%3F
    Symptom Patron unable to check out an item using Self Check Applies to CapiraMobile CapiraMobile with Staff Dashboard Resolution Please contact OCLC Support with the following information so we may tr...Symptom Patron unable to check out an item using Self Check Applies to CapiraMobile CapiraMobile with Staff Dashboard Resolution Please contact OCLC Support with the following information so we may troubleshoot the error: Patron's barcode and password Patron's device information (Apple or Android, model, OS version) Item Barcode for item(s) being checked out. We will need this to query the ILS and see the specific error response. Page ID 36658
  • What should I do if a museum pass or thing is returned late in MuseumKey or LendingKey?
    https://help.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/What_should_I_do_if_a_museum_pass_or_thing_is_returned_late_in_MuseumKey_or_LendingKey%3F
    As all reservations are created in advance, MuseumKey & LendingKey cannot account for late returns. Under Library >> Settings, you can enable a feature called No. This setting will allow you to set a ...As all reservations are created in advance, MuseumKey & LendingKey cannot account for late returns. Under Library >> Settings, you can enable a feature called No. This setting will allow you to set a number of days to block after a reservation due date to create a 'buffer'. (i.e. If a reservation due date is December 15, the pass will usually be available on December 16. If this value is set to ' 1', then December 16 will also display as unavailable on the calendar.
  • How does ILS circulation integration work in MuseumKey or LendingKey?
    https://help.oclc.org/Discovery_and_Reference/Capira/Troubleshooting/How_does_ILS_circulation_integration_work_in_MuseumKey_or_LendingKey%3F
    In addition to being marked as checked out in MuseumKey & LendingKey, the system will trigger a check in/out command to your ILS. As MuseumKey & LendingKey creates reservations based on its own loan p...In addition to being marked as checked out in MuseumKey & LendingKey, the system will trigger a check in/out command to your ILS. As MuseumKey & LendingKey creates reservations based on its own loan periods, it cannot consider any ILS circulation rules, such as loan periods or renewals. We suggest the loan period you add in MuseumKey & LendingKey match your circulation rule as closely as possible.