I receive an error when I upload a logo for book straps
Symptom
- You receive one of the following the errors when uploading a logo for print book straps:
- "File format is not supported (see help file for supported formats)"
- "Logo validation failed. Try again."
Applies to
- Tipasa
- WorldShare Interlibrary Loan
Resolution
First, make sure your logo image is 60KB or smaller. Dimensions also need to be 250 x 60 (width x height) pixels or smaller in order to display properly on the book strap.
This error could also appear if the site you are using to host the image isn’t allowing traffic from the OCLC Service Configuration. Try uploading your image to a different image hosting site and entering the URL.