OCLC Connexion crashes when exporting a record to our local system

Symptom

• Connexion client crashes after exporting records when using an OCLC Gateway export destination
• Or, Connexion client intermittently gives a blank screen when exporting records using an OCLC Gateway export destination. You may be able to export one record but further attempts result in a blank screen.

Applies to

• Connexion client 

Resolution

Connexion client may crash when taking action on records such as exporting if the Permanent Connection option is enabled. The Permanent Connection setting is an option that maintains a continuous connection to the export destination. When the Permanent Connection is enabled, the client may experience intermittent connection problems, leading to crashes or blank screens. Continuous connections can sometimes overload the system or network resources, causing instability. Disabling this option allows the client to establish a fresh connection each time, which can be more stable.

To disable this option, please follow these steps: 

1. Log into Connexion client. 
2. Click Tools > Options > Export.
3. Highlight your export destination and click Edit. 
4. If Permanent Connection is selected, uncheck the box and click OK.
5. Click OK again to save your changes and close the window.
6. Close Connexion and try exporting another record.

If this option is not checked or if this does not fix the issue, please contact OCLC Support.

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