I can't print records in Connexion client

Nothing happens when the user tries to print a record or list of records. However, the message of the day and Connexion Client help documentation prints.

In some instances this is due to a corrupted options.xml file. Follow these steps to troubleshoot the issue:

Close the client if it is running.
Hold down the Windows key + R. This should bring up the Run dialog box.
Type the following %appdata% in the box.
Click Ok.
You will now be in your Roaming folder. Drill down to your My Profile folder (OCLC > Connex > Profiles > MyProfile).
Right click Options.xml or Options file. This will depend on how files are displayed.
Rename Options.old [If the new Options.xml file does not resolve the issue, you can restore the old options.xml file].
Close that window.
Start up the client.
You should be prompted to choose an interface language.
Do a search for a record.
Test print a record.

If this does not resolve the issue, contact OCLC Support.

The creation of a new options.xml will not affect any macros the user has saved.

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