Why am I getting error message "No matching Loan Policy"?
Symptom
- No matching loan policy error comes up when trying to check out an item
Applies to
- WMS Circulation
Resolution
This means that no Loan Policy in your Loan Policy Map that covers this Patron type, Holding Location, Shelving location, and Material type mix. To resolve the issue, add a new line to your Loan Policy Map table in your Service Configuration > WMS Circulation > Loans > Loan Policy Map. If the error persists after confirming that a policy is in place that covers that item mix, please contact OCLC Support with a specific example transaction that is triggering the error (include patron barcode and item barcode).
Additional information
It is often helpful to add a line at the bottom of this table that serves as a catch-all for transactions that don't fit any of the more specific entries above it.