Should Group-Aware Libraries Enable Next Gen Notifications Without Coordination?
Symptom
Libraries that are part of a consortium or group may enable Next Gen Notifications (NGN) without consulting their group administrator, leading to inconsistent patron experiences and potential conflicts with group-level settings.
Applies to
- WorldShare Circulation
Resolution
Before enabling NGN:
- Contact your group administrator or governing body to confirm whether NGN is approved for use across your group.
- Ensure that group-level policies for notifications (e.g., shared templates, delivery preferences) are aligned with NGN functionality.
- Turning on NGN without coordination can result in:
- Duplicate or conflicting notifications
- Patron confusion due to mixed messaging
- Difficulty reverting changes
Recommendation
Always follow your consortium’s communication protocol before enabling the next generation notification feature.