Featured WorldShare Circulation Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Circulation.
Most viewed articles
How can I configure my SIP2 device/service to work with WMS?
Why is my POS Printer not printing automatically?
Can we restore an item that was accidentally withdrawn?
How do I add a branch location to our WMS?
Why do deleted items still display with a status of Withdrawn, when they should be purged?
Why am I getting an error message in Service Configuration: "We are unable to process your request at this moment."?
What does the On Hold Expired status mean?
How do I remove a branch location from our WMS?
How can I change the date format in WorldShare Circulation?
What should I do when I get the message "Limit reached" in Digby?
How can I find out about planned maintenance outages?
Why am I seeing "OCLC has detected that your institution’s encryption has changed" when I log into WorldShare?
Why are items falling due on days when the libraries are closed?
Why is an item not automatically renewed?
I need a list of the temporary item records for my institution
Recently created articles
When I try to check out a held item, I see the error: "The hold policy does not allow this item to be checked out"
( created Thu Apr 02, 2026 )
Why are items missing from my Shelf Read list in Digby?
( created Fri Mar 27, 2026 )
How to turn off patron-initiated renewals in WMS Circulation
( created Mon Feb 09, 2026 )
When attempting to check in an item, we get this error message: "You must identify your current location. Please select a branch from the user options menu."
( created Mon Jan 12, 2026 )
Can automatic renewals automatically apply the next fixed due date to a checked out item?
( created Mon Jan 05, 2026 )
Can a shelving location simply be renamed?
( created Mon Dec 29, 2025 )
Should Group-Aware Libraries Enable Next Gen Notifications Without Coordination?
( created Wed Dec 10, 2025 )
How to make all items in a branch unavailable in WMS and WorldCat Discovery
( created Mon Oct 20, 2025 )
Do notifications go out when creating a bill manually?
( created Wed Oct 08, 2025 )
Can WorldShare modify or correct outputs from a scanner or card reader?
( created Wed Sep 17, 2025 )
"Unable to edit this item in the Text view editor" error in Circulation
( created Fri Sep 12, 2025 )
Why does the email text of the Next Gen Notification not look as configured?
( created Fri Aug 22, 2025 )
Item cannot be removed from the Clear Hold Shelf list
( created Tue Aug 19, 2025 )
Why are known items missing from the Digby Read Shelf list?
( created Mon Aug 18, 2025 )
Can I use a Next-Gen notification for one location, but a legacy notification for our other branches?
( created Fri Aug 15, 2025 )
Recently updated articles
When I try to check out a held item, I see the error: "The hold policy does not allow this item to be checked out"
( updated Thu Apr 02, 2026 )
Can a shelving location simply be renamed?
( updated Tue Mar 31, 2026 )
Is it possible to set up a SIP2 connection for Hoopla?
( updated Mon Mar 30, 2026 )
Why are items missing from my Shelf Read list in Digby?
( updated Fri Mar 27, 2026 )
How do I activate the Requires Preparation/ Approval option for holds on an ad-hoc basis?
( updated Fri Feb 27, 2026 )
Is there a way to turn off the Last Issued To field in Item Statistics so that you don’t see the patron’s name?
( updated Thu Feb 26, 2026 )
How can I configure my SIP2 device/service to work with WMS?
( updated Fri Feb 20, 2026 )
Why is an item not automatically renewed?
( updated Tue Feb 17, 2026 )
How to turn off patron-initiated renewals in WMS Circulation
( updated Mon Feb 09, 2026 )
What is the best way to remove a barcode for preserving Circulation statistics?
( updated Thu Jan 15, 2026 )
When attempting to check in an item, we get this error message: "You must identify your current location. Please select a branch from the user options menu."
( updated Wed Jan 14, 2026 )
Why do deleted items still display with a status of Withdrawn, when they should be purged?
( updated Wed Jan 07, 2026 )
Can automatic renewals automatically apply the next fixed due date to a checked out item?
( updated Mon Jan 05, 2026 )
Should Group-Aware Libraries Enable Next Gen Notifications Without Coordination?
( updated Tue Dec 30, 2025 )
How can I get a list of all current Circulation patron accounts?
( updated Fri Dec 05, 2025 )