Featured WorldShare Circulation Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Circulation.
Most viewed articles
How can I configure my SIP2 device/service to work with WMS?
Why is my POS Printer not printing automatically?
Can we restore an item that was accidentally withdrawn?
How do I add a branch location to our WMS?
Why do deleted items still display with a status of Withdrawn, when they should be purged?
Why am I getting an error message in Service Configuration: "We are unable to process your request at this moment."?
What does the On Hold Expired status mean?
How do I remove a branch location from our WMS?
How can I change the date format in WorldShare Circulation?
What should I do when I get the message "Limit reached" in Digby?
How can I find out about planned maintenance outages?
Why am I seeing "OCLC has detected that your institution’s encryption has changed" when I log into WorldShare?
Why is an item not automatically renewed?
Why are items falling due on days when the libraries are closed?
I need a list of the temporary item records for my institution
Recently created articles
When I attempt to sign in to Digby, I get the error, "something went wrong :( Tap here to continue undefined 404"
( created Tue Jun 02, 2026 )
How can items in WMS be made loanable for specific patron types while remaining hidden from WorldCat Discovery?
( created Thu May 28, 2026 )
Why is the shelving location of my item outlined in red?
( created Wed May 13, 2026 )
What happens if I disable a previously-enabled NGN notification type?
( created Thu Apr 23, 2026 )
Circulation Inventory Report Changes to Item Not Showing Up
( created Tue Apr 21, 2026 )
When I try to check out a held item, I see the error: "The hold policy does not allow this item to be checked out"
( created Thu Apr 02, 2026 )
Why are items missing from my Shelf Read list in Digby?
( created Fri Mar 27, 2026 )
How to turn off patron-initiated renewals in WMS Circulation
( created Mon Feb 09, 2026 )
When attempting to check in an item, we get this error message: "You must identify your current location. Please select a branch from the user options menu."
( created Mon Jan 12, 2026 )
Can automatic renewals automatically apply the next fixed due date to a checked out item?
( created Mon Jan 05, 2026 )
Can a shelving location simply be renamed?
( created Mon Dec 29, 2025 )
Should Group-Aware Libraries Enable Next Gen Notifications Without Coordination?
( created Wed Dec 10, 2025 )
How to make all items in a branch unavailable in WMS and WorldCat Discovery
( created Mon Oct 20, 2025 )
Do notifications go out when creating a bill manually?
( created Wed Oct 08, 2025 )
Can WorldShare modify or correct outputs from a scanner or card reader?
( created Wed Sep 17, 2025 )
Recently updated articles
When selecting a pick up option I get a ‘not available due to policy’ message. What policy should I check?
( updated Thu Jun 04, 2026 )
How can I get a list of all current Circulation patron accounts?
( updated Thu Jun 04, 2026 )
When I attempt to sign in to Digby, I get the error, "something went wrong :( Tap here to continue undefined 404"
( updated Tue Jun 02, 2026 )
How can I get a list of my current transactions in Digby?
( updated Tue Jun 02, 2026 )
How does the automatic/proactive recall process logic decide on which is the most appropriate item?
( updated Tue Jun 02, 2026 )
How can we prepare for an outage?
( updated Tue Jun 02, 2026 )
Why is the material format for print book listed as "book_digital" in my Circulation Item Inventories report?
( updated Fri May 29, 2026 )
How can items in WMS be made loanable for specific patron types while remaining hidden from WorldCat Discovery?
( updated Fri May 29, 2026 )
What causes orphan holds to appear against a patron's record, but not display in the title hold queue in Circulation or in a Pull List ?
( updated Fri May 15, 2026 )
Why is an item not automatically renewed?
( updated Thu May 14, 2026 )
Authentication error when trying to upload offline circulation transactions
( updated Thu May 14, 2026 )
Why is the shelving location of my item outlined in red?
( updated Wed May 13, 2026 )
What happens if I disable a previously-enabled NGN notification type?
( updated Thu Apr 23, 2026 )
How can I configure my SIP2 device/service to work with WMS?
( updated Thu Apr 23, 2026 )
Circulation Inventory Report Changes to Item Not Showing Up
( updated Tue Apr 21, 2026 )