EZproxy link results in a page full of symbols

Symptom

• When accessing a resource, page loads random symbols and diamond-like shapes

Applies to

• EZproxy  (all versions)

Resolution

1. Log into the EZproxy Admin page.
2. Under the Current Activity heading, click on the View server status hyperlink.
3. Select: Include extended information and Enable Sorting.
4. Click Update.
5. Open config.txt.
6. Search the config.txt file for HTTPHeader Accept-Encoding.
7. Change the line to HTTPHeader -request -process Accept-Encoding. This makes it act locally and restricts functionality to that stanza.
8. Save the config.txt file changes.
9. Restart EZproxy.
10. Clear browser cache and cookies.
11. Open a new session of EZproxy and test link again.

Additional information

HTTPHeader directive

Page ID