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When accessing a database in FirstSearch, you receive a message that reads: One or more of the databases you selected was not available

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Symptom

  • You are accessing a database you subscribe to in FirstSearch, but see a message that reads: One or more of the databases you selected was not available [database name]

Applies to

  • FirstSearch

Resolution

Confirm that the database you are trying to access is enabled in the WorldCat Admin portal in Authentication/Access > Database Access.

If this does not resolve the issue, please contact OCLC Support with the name of the database you are trying to access and a screenshot of the error message.

Additional information

Customize databases and full text

Page ID

66825