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When checking out a pass or item in MuseumKey or LendingKey, we get the error message, "Item could not be checked out."

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Symptom

  • When checking out a pass or item in MuseumKey or LendingKey, we get the error message, "Item could not be checked out. Cannot locate item record. Please see a staff member for assistance." The item cannot be checked out. 
  • When checking out a pass or item in MuseumKey or LendingKey, we get the error message, "item cannot be checked out. Issue failed: NO_MORE_RENEWALS."

Applies to

  • MuseumKey

Resolution

The message "Item cannot be checked out... Please see a staff member for assistance." is being generated directly by your ILS when MuseumKey/LendingKey attempts to perform a checkout across the SIP2 connection. Please check with your system administrator as to why this is or what has changed in the ILS, as MuseumKey/LendingKey has no control over this.

 

The first  error message can appear when the item ID no longer exists in the ILS or has been changed. You can verify that the item ID number is correct under Museums >> Items. 

Additional information

More information about the SIP connection between MuseumKey/LendingKey and your ILS can be found here: https://help-it.oclc.org/Discovery_and_Reference/Capira/MuseumKey_and_LendingKey/80ILS_SIP2_Circulation

Page ID

67577