Featured Capira Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for Capira.
Most viewed articles
- Why did we receive an “app not compliant” message from the Google Play store?
- How do we update our hours in CapiraMobile?
- How does ILS circulation integration work in MuseumKey or LendingKey?
- What IP ranges are used by the Capira products?
- Why is our Capira app crashing?
- Why is a catalog search not returning expected results in Capira?
- How do we update URLs in CapiraMobile?
- Why am I not receiving push notification on my Android app?
- Featured Capira Troubleshooting articles
- How do we add/delete a pickup location in CapiraMobile or CapiraReady?
- Why is a patron unable to log into Capira and receiving an Invalid Information error?
- How can we add or remove a new icon or screen in Capira?
- Why can a patron not check out an item using Self Check in Capira?
- What should I do if a museum pass or thing is returned late in MuseumKey or LendingKey?
- Why can a patron not renew checkouts or place holds in Capira?
Recently created articles
- Patrons getting an error message when they try to add their account to the app. ( created Tue Apr 30, 2024 )
- Why is the video player in LendingKey showing an error when viewing a thing? ( created Tue Apr 30, 2024 )
- Does MuseumKey have the capability to handle one time use discount codes? ( created Mon Apr 29, 2024 )
- App crashing when trying to open the library card from "My Account" page. ( created Thu Apr 04, 2024 )
- Why can't patrons cancel printable MuseumKey reservations? ( created Fri Mar 08, 2024 )
- How can we update patron expiration date in the Capira app? ( created Thu Mar 07, 2024 )
- Is there a way to see the last person to check out a specific item, or when that item went out and came back? ( created Mon Feb 12, 2024 )
- Can we add our app to the Kindle/Amazon App Store? ( created Fri Jan 26, 2024 )
- A patron cannot see their card barcode in the app ( created Fri Dec 22, 2023 )
- How often is the events calendar feed refreshed in my library's app ( created Fri Dec 01, 2023 )
- Why am I not receiving MuseumKey and LendingKey confirmation emails? ( created Mon Nov 13, 2023 )
- How many library cards can be added in My Account? ( created Fri Nov 10, 2023 )
- When does KeyCentral open up the next day for making reservations ( created Thu Nov 02, 2023 )
- Why am I receiving an error when trying to use mobile checkout? ( created Fri Oct 06, 2023 )
- Why does our app not work when we are on the library's network? ( created Thu Sep 28, 2023 )
Recently updated articles
- Patrons getting an error message when they try to add their account to the app. ( updated Tue Apr 30, 2024 )
- Why is the video player in LendingKey showing an error when viewing a thing? ( updated Tue Apr 30, 2024 )
- Does MuseumKey have the capability to handle one time use discount codes? ( updated Mon Apr 29, 2024 )
- What IP ranges are used by the Capira products? ( updated Mon Apr 22, 2024 )
- A patron cannot see their card barcode in the app ( updated Tue Apr 16, 2024 )
- App crashing when trying to open the library card from "My Account" page. ( updated Thu Apr 04, 2024 )
- Why can't patrons cancel printable MuseumKey reservations? ( updated Fri Mar 08, 2024 )
- How can we update patron expiration date in the Capira app? ( updated Thu Mar 07, 2024 )
- Is there a way to see the last person to check out a specific item, or when that item went out and came back? ( updated Mon Feb 12, 2024 )
- Can we add our app to the Kindle/Amazon App Store? ( updated Fri Jan 26, 2024 )
- How often is the events calendar feed refreshed in my library's app ( updated Fri Dec 01, 2023 )
- Why is a catalog search not returning expected results in Capira? ( updated Wed Nov 29, 2023 )
- Why can our patron not see their checkouts or holds in the Capira app? ( updated Wed Nov 29, 2023 )
- Why can a patron not renew checkouts or place holds in Capira? ( updated Wed Nov 29, 2023 )
- How do we update our hours in CapiraMobile? ( updated Mon Nov 27, 2023 )