Featured Capira Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for Capira.
Most viewed articles
- Why did we receive an “app not compliant” message from the Google Play store?
- How do we update our hours in CapiraMobile?
- Why is our Capira app crashing?
- How does ILS circulation integration work in MuseumKey or LendingKey?
- What IP ranges are used by the Capira products?
- Why am I not receiving push notification on my Android app?
- Why is a patron unable to log into Capira and receiving an Invalid Information error?
- Why can our patron not see their checkouts or holds in the Capira app?
- Why is a catalog search not returning expected results in Capira?
- Featured Capira Troubleshooting articles
- Why can a patron not renew checkouts or place holds in Capira?
- How do we update URLs in CapiraMobile?
- How can we add or remove a new icon or screen in Capira?
- How do we add/delete a pickup location in CapiraMobile or CapiraReady?
- Why can a patron not check out an item using Self Check in Capira?
Recently created articles
- Is there a way for staff to bypass the Starting Date Buffer in order to make a reservation for an earlier date ( created Tue Nov 12, 2024 )
- At what time do museum passes roll over or become available again in MuseumKey? ( created Wed Oct 30, 2024 )
- Why are library patrons are able to make reservations on a museum on dates that are marked closed (RED)? ( created Tue Oct 29, 2024 )
- Can we generate a check-in receipt if we check in an item through MuseumKey/LendingKey? ( created Fri Oct 18, 2024 )
- Is it possible to resend an email confirmation/pass to a patron after they've reserved it in MuseumKey? ( created Thu Oct 17, 2024 )
- When trying to delete a Museum Pass I get the error, "This item ID already exists or this item is checked out. Only the item status can be updated." ( created Wed Aug 28, 2024 )
- Patron Alerts are not working. ( created Wed Aug 28, 2024 )
- Can we use special characters in our patron account PINs? ( created Tue Aug 20, 2024 )
- We have both LendingKey and MuseumKey. Can only one have a public interface? ( created Mon Jul 29, 2024 )
- How do I add or change an image in LendingKey? ( created Fri Jul 19, 2024 )
- Patrons getting an error message when they try to add their account to the app ( created Tue Apr 30, 2024 )
- Why is the video player in LendingKey showing an error when viewing a thing? ( created Tue Apr 30, 2024 )
- Does MuseumKey have the capability to handle one time use discount codes? ( created Mon Apr 29, 2024 )
- App crashing when trying to open the library card from "My Account" page. ( created Thu Apr 04, 2024 )
- Why can't patrons cancel printable MuseumKey reservations? ( created Fri Mar 08, 2024 )
Recently updated articles
- Is there a way for staff to bypass the Starting Date Buffer in order to make a reservation for an earlier date ( updated Tue Nov 12, 2024 )
- At what time do museum passes roll over or become available again in MuseumKey? ( updated Wed Oct 30, 2024 )
- Why are library patrons are able to make reservations on a museum on dates that are marked closed (RED)? ( updated Tue Oct 29, 2024 )
- Can we generate a check-in receipt if we check in an item through MuseumKey/LendingKey? ( updated Fri Oct 18, 2024 )
- Is it possible to resend an email confirmation/pass to a patron after they've reserved it in MuseumKey? ( updated Thu Oct 17, 2024 )
- A patron cannot see their card barcode in the app ( updated Mon Oct 14, 2024 )
- Why can a patron not renew checkouts or place holds in Capira? ( updated Mon Oct 14, 2024 )
- Patrons getting an error message when they try to add their account to the app ( updated Mon Oct 14, 2024 )
- Why is our Capira app crashing? ( updated Mon Oct 14, 2024 )
- When trying to delete a Museum Pass I get the error, "This item ID already exists or this item is checked out. Only the item status can be updated." ( updated Mon Sep 16, 2024 )
- Why can our patron not see their checkouts or holds in the Capira app? ( updated Thu Sep 12, 2024 )
- When does Key Central open up the next day for making reservations ( updated Thu Sep 12, 2024 )
- How can we add or remove a new icon or screen in Capira? ( updated Tue Sep 10, 2024 )
- Patron Alerts are not working. ( updated Wed Aug 28, 2024 )
- What IP ranges are used by the Capira products? ( updated Fri Aug 23, 2024 )